What if my account is suspended?

We may suspend accounts for suspected fraud, breach of terms or compliance investigations. If your account is suspended, contact support@label138.xyz immediately. You can request a written explanation and appeal within 30 days.

Reference

Terms & Conditions at label 138

When you open an account with us, you agree to the terms that keep your wallet, your data and your gameplay secure.

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What Our Terms Cover

label 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms govern your use of label 138 and everything inside it — from the moment you create your account through deposits, gameplay, withdrawals and account closure. Your deposits and withdrawals depend on local law; where local law permits, we accept DANA, OVO, GoPay and QRIS

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transfers directly into your wallet. All account holders agree to play within the site's game rules, honour withdrawal request timelines and keep their login credentials private. We retain the right to suspend or close accounts that breach these terms, including accounts used for fraud, money laundering
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or undisclosed multiple registrations. Disputes are resolved through our support team first; where local law permits, binding arbitration applies to unresolved claims.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Reach Us About Your Terms

SECURITY & TRANSPARENCY

How We Protect You Under These Terms

Data Storage & Encryption

Your account credentials, payment details and gameplay history are encrypted end-to-end and stored on secure servers. We do not share your data with third parties unless local law requires it or you consent.

Account Verification

When you withdraw funds or make your first deposit, we verify your identity to prevent fraud and money laundering. This takes 5–10 minutes on average for DANA, OVO and GoPay transfers.

Withdrawal Timelines

DANA, OVO, GoPay and QRIS withdrawals are processed within 2 business hours once verified. Bank transfers may take 1–3 business days depending on your bank's clearing schedule.

Cookies & Tracking

We use cookies to remember your login, language preference and game history. You can disable non-essential cookies in your browser settings without losing access to your account.

Account Closure & Data Deletion

You can close your account at any time from Settings > Account & Terms. Your data is retained for 12 months to resolve disputes, then deleted unless local law requires longer retention.

Requesting Changes

To update your account details, change your password or dispute a transaction, go to Account Settings or contact our support team at [email protected] with proof of identity.

Terms & Conditions FAQ

You won't be able to open an account or access the lobby. If you already have an account and no longer agree, you can close it from Settings > Account & Terms at any time. Closing your account stops all gameplay and locks your wallet.

No. Creating more than one account per person breaches our terms and can result in permanent suspension. If we detect duplicate accounts, both are closed and any funds are forfeited where local law permits.

Deposits via DANA, OVO, GoPay and QRIS are processed automatically once verified, but where local law permits, we reserve the right to reject deposits that appear fraudulent. Withdrawals are processed within our stated timelines unless disputes or compliance checks delay them.

Contact our support team within 30 days of the transaction with evidence (screenshot, transaction ID, payment receipt). We investigate and respond within 5–7 business days. Unresolved disputes may go to arbitration where local law permits.

We retain your account data for 12 months after closure to honour withdrawal requests, resolve disputes and meet tax obligations. After 12 months, we delete personal data unless local law requires us to keep it longer.

Yes. We may update terms to reflect new features, legal changes or security improvements. We'll email you 14 days before major changes take effect. Your continued use of your account after that date means you accept the updated terms.

We may suspend accounts for suspected fraud, breach of terms or compliance investigations. If your account is suspended, contact [email protected] immediately. You can request a written explanation and appeal within 30 days.

Terms & Conditions at label 138

How to Reach Us About Your Terms

How We Protect You Under These Terms

Data Storage & Encryption

Account Verification

Withdrawal Timelines

Cookies & Tracking

Account Closure & Data Deletion

Requesting Changes

Terms & Conditions FAQ

01 What happens if I don't agree to the terms?

02 Can I have multiple accounts?

03 Are my deposits and withdrawals guaranteed?

04 What if I dispute a transaction?

05 How long do you keep my account data?

06 Can label 138 change these terms?

07 What if my account is suspended?

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