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How We Protect Your Account and Data

We've built label 138 around a clear legal framework that puts your account security, payment safety and access rights first.

Account verification on signupEncrypted payment channels24/7 support in EnglishData retention policies explainedWithdrawal verification process

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Terms That Govern Your Play

label 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with label 138 is subject to our Terms of Service, which cover account eligibility, deposit and withdrawal rules, game fairness, and dispute resolution. Access depends on local law and where local law permits. We retain account information for the duration of your membership plus

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seven years for regulatory compliance. Payment records for DANA, OVO, GoPay and QRIS transactions are kept for audit purposes and tax reporting. Dormant accounts—those with no activity for 24 months—are flagged for review; we will contact you via your registered email or phone before any action.
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Your account remains yours; we do not forfeit balances due to inactivity unless local law requires otherwise.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Legal Matters

We keep support channels open so you can ask about account terms, data requests, withdrawal holds or any legal concern without delay.

DATA & SECURITY

How We Keep Your Information Safe

label 138 encrypts all account data in transit and at rest using industry-standard TLS protocols.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, plus login credentials and personal data, are encrypted with TLS 1.3 before they leave your device.

Payment Isolation

Your payment method details are stored separately from your game account, so no game server has access to your card, bank or e-wallet information.

Fraud Detection

We monitor withdrawal requests and deposit spikes automatically. If something looks unusual, we'll contact you on the phone or email tied to your account.

Cookie Policy

We use session cookies to keep you logged in and track your preferences. You can disable non-essential cookies in your account settings anytime.

Staff Confidentiality

Every support agent and back-office team member signs a legal confidentiality agreement and undergoes annual data-handling training.

Data Subject Rights

You can request a copy of everything we hold about you, correct errors, or ask us to delete optional fields by opening a support ticket.

Common Legal Questions from Our Players

We've gathered the questions we hear most from players in Surabaya, Bandung and across Indonesia about account rules, data, and how we operate. If your question isn't here, our support team is ready to answer in depth.

label 138 operates where local law permits. Our legal structure and regulatory status depend on your location; access to our platform depends on local law in your jurisdiction. Contact support with your location for clarity on what applies to your account.

We retain account records, deposit and withdrawal histories, and identity verification documents for seven years after closure to comply with regulatory and tax reporting requirements. Personal data we don't need for legal reasons is deleted within 90 days of your request.

Yes. Log in, go to Account & Legal in your profile, and select 'Download My Data'. We'll email you a file containing all records we hold about you within 24 hours. You can also ask support to send it via live chat or email.

Open a support ticket immediately with a screenshot of the transaction. We investigate all disputes within 48 hours and work directly with your payment provider to trace the transfer. We keep you updated at every step via email and can escalate to your bank if needed.

Withdrawals to DANA, OVO, GoPay and QRIS carry no label 138 fee; your bank or e-wallet provider may charge their own fee. Payouts usually arrive within 15 minutes to 2 hours. Bank transfers may take 1–3 business days depending on your institution.

We use session cookies to keep you logged in and remember your game preferences and language choice. We don't use advertising cookies. Visit your browser settings to block or delete cookies anytime; you can also manage them in our Cookie Settings page after login.

Contact support immediately via live chat or email. Change your password right away. We'll review your login history and recent transactions for suspicious activity and freeze your account if needed while we investigate. Keep your recovery email and phone number up to date.

How We Protect Your Account and Data

How to Contact Us About Legal Matters

How We Keep Your Information Safe

Encryption Standard

Payment Isolation

Fraud Detection

Cookie Policy

Staff Confidentiality

Data Subject Rights

Common Legal Questions from Our Players

01 Where is label 138 legally based and who regulates it?

02 How long do you keep my account data after I close my account?

03 Can I export all my personal data from label 138?

04 What happens if I dispute a withdrawal or deposit on DANA, OVO, GoPay or QRIS?

05 Do you charge fees on withdrawals, and how long do they take?

06 How do you use cookies, and can I turn them off?

07 What should I do if I think my account has been compromised?

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